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Curious, Healing

Curious, Healing

Books about healing, business, and fun

  • About Sonia Connolly

business

“Thanks for the Feedback” by Douglas Stone & Sheila Heen

October 17, 2022 by Sonia Connolly Leave a Comment

book cover

Subtitle: The Science and Art of Receiving Feedback Well (Even When it is Off Base, Unfair, Poorly Delivered, and, Frankly, You’re Not in the Mood.)

This book is surprisingly clear and helpful. It talks about how to listen for and clarify the underlying message, how to sit with whether some or all of the message is useful, and how to discern when the feedback dynamic itself is a problem.

As Kate Heddleston wrote in Criticism and Ineffective Feedback, women and other underrepresented groups in tech jobs get subjected to a lot of unwarranted and biased “feedback” about being too abrasive and not assertive enough, too friendly and not nice enough, too pushy and not contributing enough. Homa Mojtabai covered the can’t-win expectations succinctly in the McSweeney’s article Reasons You Were Not Promoted That Are Totally Unrelated to Gender.

I was expecting this book to pile on even more unmeetable expectations, but it is balanced and thoughtful instead.

There are three kinds of feedback, appreciation (“that’s great!”), coaching (“here’s how to do it better”), and evaluation (“here’s how you measure up”). Pay attention to which kind you’re getting, and which kind you need more or less of.

First seek to understand. Rather than arguing with everything that’s obviously wrong about the feedback, seek to understand better what the speaker means, needs, and wants. When given generic labels, ask for specific examples and requests. Be open and curious, and also share reactions like, “That’s upsetting to hear.” “That’s not how I see myself.”

Feedback can illuminate our blind spots. None of us can see how we look and come across to others. Feedback can give us information about how others see us, which is not necessarily how we are or intend to be, but is still useful information even when heavily mixed with others’ biases.

“Switchtracking” is starting a second conversation about a relationship (“how dare you bring that up when you…”) in the middle of a feedback conversation. Name that there is a second topic, and keep it separate from the first. The feedback might be a cover for a relationship issue too.

Identify the relationship system – take 3 steps back. 1) Look at the intersection between the two people, rather than trying to make one person or the other “the problem.” 2) Look at clashes in roles. Are roles clear and agreed to by both people? 3) Look at the bigger picture – other people, structures, policies, the whole environment. Looking at systems reduces judgment, enhances accountability (how our choices interact with the system), and uncovers root causes.

Wiring and temperament and past trauma affect our responses to feedback. Some people are more resilient in the face of negative feedback, and require less positive feedback.

Boundaries around feedback are crucial. We get to discern and choose what is healthy for us. Three boundaries: “I may not take your advice.” “I don’t want feedback about that subject right now.” “Stop, or I will leave the relationship.” Some signs that boundaries are needed: feedback attacks character, not behavior. It is unrelenting. There is always a new feedback topic. We can turn away feedback with grace and honesty. When appropriate, problem-solve with the other person around the decision not to change (or inability to change).

In response to feedback, add what’s left out, ask what matters to them, take a step back to reframe when needed.

Cultivate a growth mindset, and make choices about when and how to change. Don’t pretend to change, or make a superficial change when the request is about underlying attitudes. In the face of a flurry of feedback, choose one thing to focus on whenever possible.

Recommended!

Available at Powell’s Books.

Filed Under: nonfiction Tagged With: business, communication, psychology

“Crucial Conversations Third Edition” by Patterson, Grenny, McMillan

September 4, 2022 by Sonia Connolly Leave a Comment

book cover

Subtitle: Tools For Talking When Stakes Are High

Recommended to me by: my boss

I read this book back in 2013 and decided to reread it when my boss mentioned it.

In addition to my summary in 2013, I noticed more about questioning inner stories. When we assign roles like Villain, Victim, and Helpless One, we close off avenues to potential solutions. When we can see everyone in a situation as a complex human with a mix of skills, past experiences, and motivations, we can see openings for solutions more clearly.

I wrote about a similar approach in 2018 in Offer a Collaborative Story.

Crucial Conversations has an oversimplified approach to emotions. The claim is that emotions are caused by our stories, and we have to change stories to change or quiet our emotions. While it is true that a negative story can escalate negative emotions, overall our emotions are signals about our inner truth. It is a mark of privilege to expect everyone to be calm in a difficult situation. Telling people they are causing a problem by having the “wrong story” can quickly shade into gaslighting.

The book has an extended example where a woman is silenced and talked over by a man in a business context. The message of the example is that we have to give everyone the benefit of the doubt and ask them for what we need without regard to privilege, sexism, and institutional power. We all exist in a sexist, racist, capitalist system, and people who act out those biases are not inherently evil. At the same time, putting responsibility on a less privileged individual to manage the situation without mentioning the systemic issues in play is oversimplified and imbalanced. The authors could have mentioned that the situation is stacked against the less privileged person, and that if their techniques don’t work, it doesn’t mean she did them wrong or didn’t try hard enough.

The book contains a lot of ableist and judgmental language. “Dumb” and other slurs are used liberally. Some behaviors are ascribed to “the worst at dialogue” (italics theirs) without noticing that they are failing at their own command to be generous and ascribe positive motives.

This is a recently published third edition. While it contains some useful ideas, I cannot recommend it wholeheartedly because of the shortcomings that have not been addressed.

Available at Powell’s Books.

Filed Under: nonfiction Tagged With: business, communication, psychology, relationship

“The Manager’s Path” by Camille Fournier

May 28, 2022 by Sonia Connolly Leave a Comment

book cover

Subtitle: A Guide for Tech Leaders Navigating Growth & Change

I expected this book to be boring, but it’s engagingly written and connects with my experience of working in tech. Camille Fournier writes from her own experience as a CTO (Chief Technical Officer) at several companies and includes quotes from other tech leaders, both men and women.

She starts with mentoring, which almost every technical person is expected to do eventually, and works up through tech lead, manager, director, up to CTO and VP of Engineering. She advises anyone who wants to be a manager of software engineers to spend enough time learning to code (5-7 years) to have those skills solidly available going forward.

I’m a software engineer who has mentored people and led projects, but will not be climbing the corporate ladder any higher. It was interesting to hear about the concerns that arise at higher levels. The need to figure out who is unhappy, why teams are not working well together, who is managing badly, and who might leave suddenly. The need to make good decisions about future directions on insufficient data. The need to develop intuition and keep taking in information to guide those decisions.

As she talks about mentoring interns and managing individual contributors, she includes all technical roles. Her primary advice is that relationships and communication are crucial even though programming might appear to be a solitary technical occupation. Not only do successful projects require communication with other engineers and the manager, they require communication with the stakeholders who say what to build, and the sales and marketing people who help it go out into the world.

She talks a lot about the importance of one-on-one meetings between managers and the people they manage to build trust and address problems early. She recommends skip-level meetings, where a director who manages managers also meets with individual contributors.

In addition, positive relationships are crucial to success in the working world. Not only do they make work more pleasant, they help people collaborate and share information. People who like working together help each other get jobs in the future.

I can clearly see this is true over the 30 years of my career. I built positive working relationships naturally, and I’m still not sure the advice makes sense until one experiences it. It’s not about fake, forced networking with people one doesn’t like – it’s about staying connected and friendly with people one does like to support one another going forward. In school, success artificially depends only on individual actions (although I think kids do more group work nowadays), but most accomplishments out in the world depend on interconnected people building things together.

The pronouns in this book bothered me. Rather than using she/he or they, Camille Fournier switched between using he for some examples and she for others. An intern was he while being described in general, and then she when performance problems came up. After that the pronouns were more even-handed, but I was very aware of them all the way through, braced for women to be portrayed negatively. As far as I remember, they/them pronouns were not used for anyone.

Recommended to anyone who works in a technical field, and especially anyone who wants to become a manager.

Links from the book:
The Tyranny of Structurelessness by Jo Freeman aka Joreen, a classic essay on why managers are necessary.

On Being A Senior Engineer which includes the suggestion to use senior influence to sponsor (rather than mentor) underrepresented people in engineering. Recommend them for positions. Highlight their accomplishments. Praise them publicly. Also refers to What Does Sponsorship Look Like by Lara Hogan.

Available at Powell’s Books.

Filed Under: nonfiction Tagged With: business, communication, feminism, software

“Quiet” by Susan Cain

October 6, 2021 by Sonia Connolly Leave a Comment

book cover

Subtitle: The Power of Introverts in a World That Can’t Stop Talking

Recommended to me by: Leah K. Walsh

This is a carefully researched, well written, engaging book that says, “Introverts really are good enough!” Since I didn’t go in doubting that, I felt off-balance as I read, especially since I thought it would be a book about small business marketing for introverts.

From the summary at the end:

This book is about introversion as seen from a cultural point of view. Its primary concern is the age-old dichotomy between the “man of action” and the “man of contemplation,” and how we could improve the world if only there were a greater balance of power between the two types. It focuses on the person who recognizes him- or herself somewhere in the following constellation of attributes: reflective, cerebral, bookish, unassuming, sensitive, thoughtful, serious, contemplative, subtle, introspective, inner-directed, gentle, calm, modest, solitude-seeking, shy, risk-averse, thin-skinned. Quiet is also about this person’s opposite number: the “man of action” who is ebullient, expansive, sociable, gregarious, excitable, dominant, assertive, active, risk-taking, thick-skinned, outer-directed, light-hearted, bold, and comfortable in the spotlight.

The book starts with the story of Rosa Parks refusing to get off the bus, celebrating her for doing it in a quiet, unassuming way, without saying that racism required someone exactly like that for her role. It does come back to her story later and say that she was already trained in nonviolent resistance.

There are historical portraits of Eleanor Roosevelt, Dale Carnegie, and Steve Wozniak. Interviews with students at Harvard Business School where everything is done in groups, noting how influential the graduates are. Scientific studies involving tormenting monkeys to see the effects of a gene for processing serotonin. (No one seems to note the problems with animal research in books like this.) Other studies showing that group brainstorming is not as creative or innovative as people working alone, unless it’s done online. A longitudinal study showing that babies who are highly reactive tend to become introverted kids and adults.

There is a big emphasis on spouses and “mates.” It’s okay that the introverts were unpopular in high school, because of how happy they are with their mates and kids now. The vast majority are heterosexual. I vaguely remember mention of a gay couple, but it went by fast, in contrast with the extensive profiles of several heterosexual couples.

Gender roles are never overtly discussed, but it feels like this whole book is struggling with what it means to be a good valued person without having qualities traditionally valued in men (see the quote above about men of action).

If you feel defensive about being an introvert and care about the world of influential people, this might be the book for you.

Available at Powell’s Books.

Filed Under: nonfiction Tagged With: business, neurodiversity, psychology

“Unlocked” by Gerald Zaltman

August 12, 2018 by Sonia Connolly Leave a Comment

book coverRecommended to me by: Received a copy from Asakiyume who edited it

Gerald Zaltman is a marketing consultant for corporate executives and a professor emeritus of business administration at Harvard. The idea for this book came out of interactions with his young grandchildren. I do not belong to these target audiences, and the book did not resonate with me. I realized as I read the first few sections that the author had not won my trust, so I was engaging with the thought exercises warily, waiting to be tricked and tripped up.

The book starts off with a couple of ethical dilemmas, and then the rest is about many ways our thinking can be influenced that we might be unaware of, and unconscious assumptions we might be making. There was no mention of racism, sexism, or any other -isms that lead to unconscious biases affecting our thinking and responses.

While there is a section on embodied cognition, it is more about how, for example, holding a warm drink can make us perceive a person more warmly, rather than about how our bodies and minds are integrated. The rest of the book is very much disembodied, based on the premise that, “You are how you think.”

There were links to a couple of interesting related videos:

Selective Attention Test: Count the number of passes between players dressed in white.
https://www.youtube.com/watch?v=vJG698U2Mvo

A Portrait Session with a Twist: 6 photographers, one subject, 6 different stories.
https://www.youtube.com/watch?v=F-TyPfYMDK8

The ebook contains live links and color illustrations. In one exercise, color names are printed in non-matching colors and the instruction is to say the color of the text rather than read the word. The gray-scale illustration in the printed book does not do the exercise justice.

Available at Amazon.

Filed Under: nonfiction Tagged With: business, communication, fun, illustrated, psychology

“All Your Worth” by Elizabeth Warren & Amelia Warren Tyagi

October 3, 2017 by Sonia Connolly Leave a Comment

book cover

Subtitle: The Ultimate Lifetime Money Plan

Recommended to me by: Lis

This is a practical, down-to-earth book written in a warm, reassuring style by a mother-daughter team. The authors know that most readers will have a great deal of anxiety about finances, so they try to settle that first thing.

Their plan:
From your total income after taxes
50% Must-Haves
30% Wants
20% Savings

The goal is to get finances running smoothly so that they can be in the background rather than the foreground.

Their plan makes sense to me, which means it’s congruent with the financial advice I absorbed growing up. Minimize debt, even for a mortgage. Reduce recurring expenses as much as possible. Shop carefully for insurance, since it’s essentially betting against yourself. Saving is important. And, as I have learned over time, it’s important to have fun and enjoy life, too.

The plan is based on having a salary, so I’ve been thinking about how to apply it to a sole proprietor business. I think I’ll have to add a second set of categories for the business, and guesstimate the taxes as a straight percentage of income. Still, it seems useful enough to me to be worth going to the trouble of figuring out what my Must-Haves are.

They say Must-Haves are recurring expenses that you can’t put off for six months. Anything else goes into Wants. I think that blurs expenses for maintenance for the house and yard and business. Those can be delayed, but not put off forever. I might add a sub-category for that under Wants and see how much room it takes up. It’s also unclear to me where major expenses like a new roof fall. You save up for them, and they’re optional for a while until something goes wrong and suddenly they’re a Must-Have.

The book was published in 2005, and they have the same cheerfully optimistic advice about the stock market that I received with my first 401k in 1991. After losing my first chunk of retirement savings in the dot-bomb of 2001 and then watching my socially conscious investments stagnate, I no longer think the stock market is a viable savings strategy for socially conscious investors. I haven’t come up with a good alternate strategy, however.

I’ve also seen the rule, 10% of after-tax income for charity and making the world a better place. I was surprised not to see charity brought up anywhere in this book. I suppose that falls under Wants, but to me it seems like an important category. They wanted to keep things very simple.

The last section of the book is about planning for financial emergencies – job loss, serious illness, etc. Plan which Wants to cut first. Plan how to reduce Must-Haves if becomes necessary. It even has a section on how and when to declare bankruptcy.

Recommended for a practical, reassuring way to think about your finances.

Available at Powell’s Books.

Filed Under: nonfiction Tagged With: business, finance

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